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1. Introduction

Welcome to Alpha Air Ambulance (the “Website”). At Alpha Air Ambulance j.d.o.o., we are committed to safeguarding your privacy and handling your personal information responsibly. This Privacy Policy outlines how we collect, use, disclose, and protect your personal data in compliance with the General Data Protection Regulation (GDPR) and other relevant data protection laws applicable in the European Union.

2. Data Controller

Alpha Air Ambulance j.d.o.o., Glavani 9, Barban 52207, OIB: 19121808206, MBS: 13013881 is the data controller responsible for the processing of your personal data as described in this Privacy Policy.

3. Information We Collect

We may collect and process the following categories of personal information when you use our contact form:

  • Contact Information: When you submit a message through our contact form, we collect your name, email address, and any additional information you provide within your message. This information is necessary for us to respond to your inquiry.

  • Communication Data: We may collect information about your communication preferences and the content of our communication with you.

  • Usage Data: We automatically collect certain information when you visit our Website, including your IP address, browser type, device information, pages visited, and referral source. This data helps us understand how visitors interact with our Website and improve its functionality.

4. Legal Basis for Processing

We process your personal data based on the following legal basis:

  • Consent: By submitting the contact form and providing your personal information, you explicitly consent to the processing of this data for the purpose of addressing your inquiry.

5. How We Use Your Information

We use the personal information we collect for the following purposes:

  • To respond to your inquiries and provide you with the information or services you have requested.

  • To communicate with you regarding our products, services, and updates, provided you have given your consent to receive such communications.

  • To analyze and improve the functionality, usability, and content of our Website.

  • To ensure the security and integrity of our Website and the services we provide.

6. Data Sharing and Disclosure

We do not sell, trade, or otherwise transfer your personal information to third parties without your explicit consent. However, we may share your information with the following entities:

  • Service Providers: We may engage reputable third-party service providers to assist us in various aspects of our operations, such as hosting our Website or managing customer inquiries. These service providers are bound by confidentiality obligations and are only authorized to use your personal data to fulfill the services they provide to us.

  • Legal Requirements: We may disclose your personal information if required to do so by law or if we believe such disclosure is necessary to protect our rights, comply with a legal obligation, or respond to valid requests by public authorities.

7. International Data Transfers

Your personal data may be transferred to and processed in countries outside the European Economic Area (EEA). We will ensure that any such transfers are carried out in compliance with applicable data protection laws and that appropriate safeguards are in place to protect your personal data.

8. Your Rights

Under the GDPR, you have the following rights in relation to your personal data:

  • Access: You have the right to request access to the personal data we hold about you and to receive a copy of this data.

  • Rectification: You can request the correction of any inaccurate or incomplete personal data we hold about you.

  • Erasure: You have the right to request the deletion of your personal data under certain circumstances, such as when the data is no longer necessary for the purposes for which it was collected.

  • Restriction: You can request the restriction of processing of your personal data under certain circumstances, such as when you contest the accuracy of the data or the lawfulness of the processing.

  • Data Portability: You can request to receive a copy of your personal data in a structured, machine-readable format, and you have the right to transmit this data to another data controller.

  • Objection: You have the right to object to the processing of your personal data under certain circumstances, including processing for direct marketing purposes.

9. Data Security

We take the security of your personal data seriously and have implemented appropriate technical and organizational measures to protect it from unauthorized access, loss, misuse, alteration, or destruction. Our security measures are regularly reviewed and updated to ensure the ongoing integrity and confidentiality of your data.

10. Data Retention

We will retain your personal data for as long as necessary to fulfill the purposes for which it was collected, unless a longer retention period is required or permitted by law. Once your personal data is no longer needed, we will securely delete or anonymize it.

11. Contact Information

If you have any questions, concerns, or requests regarding your personal data or this Privacy Policy, please do not hesitate to contact us at [contact email address]. We are here to assist you and address any concerns you may have.

12. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. Any updates will be posted on this page, and the “Effective Date” at the top of the policy will be revised accordingly.

By using our Website and submitting information through the contact form, you consent to the terms of this Privacy Policy.


Date: 10.8.2023.

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